---
title: Does DI offer refunds for team numbers and/or background checks?
description: All sales are final. Destination Imagination will consider refunds in extraordinary circumstances. For more information, please email AskDI@dihq.org.
---

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# Does DI offer refunds for team numbers and/or background checks?

***All sales are final.***

**Team Numbers** are not eligible for refunds or cancellations. The purchase of a Team Number gives teams access to the exclusive content and intellectual property of DII, which cannot be undone or returned once accessed.

Once used, **Background Checks** are not eligible for refunds for cancellations.

Destination Imagination will consider refunds in extraordinary circumstances. For more information, please email [AskDI@dihq.org.](mailto:askdi@dihq.org)

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    - [Background Checks](https://answers.destinationimagination.org/knowledge/for-current-participants?hsLang=en#background-checks)

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